IT Service Manager
A service manager is responsible for the smooth operations of our service department, for a heightened level of customer satisfaction. This includes leading a team of service professionals to deliver outstanding service experiences while optimizing efficiency and productivity. This role will also manage service contracts, track performance metrics, and handle all requests within the deadline. In addition, the Service Manager is responsible for the alignment with our engineering resources in regard to scheduling, escalations and timesheets.
Employment Term:
Full Time
Experience Level:
Mid Level
Relocation Offered:
No
Remote Friendly:
No